Thank you for shopping with Portago! We aim to provide a smooth and reliable delivery experience.
We currently ship to the United States only.
Orders are processed within 1–3 business days
Orders are not processed on weekends or holidays
Standard US Shipping: 3–8 business days
(Delivery times may vary depending on your location and carrier delays)
Free Standard Shipping on all US orders 🎉
Once your order has shipped, you will receive a tracking number via email so you can follow your package every step of the way.
Delivery may be delayed due to:
High order volume
Customs or carrier delays
Weather or operational issues
We appreciate your patience and understanding!
Please make sure your shipping address is correct.
We are not responsible for lost packages due to incorrect or incomplete addresses.
We will assist where possible, but re-shipping fees may apply.
If your package is lost or damaged in transit:
Contact us within 7 days of the delivery estimate
Provide your order number and tracking info
We will help resolve the issue as quickly as possible.
Questions about your order? We’re here to help.
📧 hello.portago@gmail.com
📌 Short summary for FAQ
Free US Shipping · Delivery in 3–8 business days · Tracking Provided