We want you to love your purchase.
If for any reason you are not satisfied, you can request a hassle-free return or exchange within 30 days of receiving your order — no worries, no stress.
Just email us with:
Order number
Reason for return
(If applicable) photo or video of the issue
We’ll guide you through a quick and simple process.
Items must be unused and in their original packaging
Return requests must be made within 30 days
Once we receive and inspect the item:
Refunds are issued to the original payment method
Processing may take 5–10 business days
If the item is damaged, defective, or incorrect → We cover the shipping cost
For all other reasons (change of mind, color preference, etc.) → Return shipping may apply
Even in change-of-mind cases, we’ll do our best to keep it simple and affordable ✨
Contact us within 7 days with a photo/video,
→ We will send a replacement or refund at no extra cost
📧hello.portago@gmail.com
We respond within 24–48 hours